The GrowPanel blog

Notes on building a SaaS business that lasts

Metrics, pricing, retention and growth, from people who build and measure subscription businesses every day. Plus what's new in GrowPanel.

Academy 11 September 2025 · 9 min read

When should you recognize churn in SaaS

I was reviewing metrics dashboards with a SaaS founder when we hit what seemed like a simple question: when exactly should they count a customer as churned? The founder wanted to recognize...

Academy 10 September 2025 · 5 min read

How many days should a SaaS trial be?

Ask ten SaaS founders how long a trial should be, and you'll probably get ten different answers. Some swear by the classic 14-day window, others stretch it to a month, and a few keep it wide...

Academy 8 September 2025 · 6 min read

What is a good customer churn rate?

Customer churn is one of the most talked-about metrics in SaaS. Yet, despite all the dashboards, spreadsheets, and reports, many founders and operators struggle to answer a surprisingly...

Academy 8 September 2025 · 5 min read

How do you measure CAC payback time?

Customer acquisition cost (CAC) is one of the most important SaaS metrics, but it's only half the story. The real insight comes from knowing how long it takes to recover that cost, which is...

Announcements 10 May 2025 · 4 min read

Introducing GrowPanel

I have been building software since I was a kid. I started coding when I was 10, and for the past 25 years I have been working as an entrepreneur. Along the way I have built multiple...

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