Account
The Account page lets you manage your GrowPanel account settings, including renaming your account and deleting your account and data.
Accessing account settings
Navigate to Account → Account to manage your account.
Account name
The account name appears in:
- The GrowPanel header
- Scheduled email reports
- Team invitations
Rename your account
To change your account name:
- Go to Account → Account
- Edit the Account name field
- Click Save
The change takes effect immediately across all areas of GrowPanel.
Delete account
Deleting your account permanently removes all your data from GrowPanel. This action cannot be undone.
How to delete your account
- Go to Account → Account
- Scroll to the Danger Zone section
- Click Delete Account
- Type your account name to confirm
- Click Delete to proceed
Only the account owner can delete the account.
What happens when you delete
When you delete your account:
| What's deleted | When |
|---|---|
| Account and user data | Immediately |
| Customer and subscription data | Within 24 hours |
| Backups | Within 30 days |
After deletion:
- All team members lose access immediately
- GrowPanel API keys stop working
- Scheduled reports stop sending
- Webhook endpoints stop responding
Important: Deleting your GrowPanel account does not automatically revoke access to your billing platforms. You should manually revoke access:
- Stripe: Uninstall the GrowPanel app in your Stripe Dashboard under Settings → Installed apps
- Chargebee/Recurly: Delete or revoke the API key you created for GrowPanel
Data retention and GDPR
Active accounts
While your account is active:
- All imported data is retained indefinitely
- Historical data is preserved for reporting
- You can request specific data deletion at any time
After cancellation
If you cancel your subscription (but don't delete the account):
- Data is preserved for 30 days
- You can resubscribe to restore full access
- After 30 days, the account and data are deleted
After deletion
When you delete your account:
- Data is removed from production systems within 24 hours
- Backups are purged within 30 days
- Data cannot be recovered after this period
GDPR compliance
GrowPanel complies with GDPR requirements:
- Right to access: Export your data anytime via CSV or API
- Right to erasure: Delete your account to remove all data
- Right to portability: Download your data before deletion
- Data minimization: We only store data necessary for the service
For a Data Processing Agreement (DPA) or questions about data handling, use the support widget or email [email protected].
Data export before deletion
Before deleting your account, you may want to export your data:
- Reports: Use the CSV export on any report page
- Customer data: Export via Customers → Export
- API: Use the REST API for bulk exports
Frequently asked questions
Can I recover a deleted account?
No. Account deletion is permanent and cannot be undone. Make sure to export any data you need before deleting.
What if I just want to pause my account?
Instead of deleting, you can:
- Cancel your subscription (data preserved for 30 days)
- Downgrade to the free plan (if under $200k ARR)
How long until my data is fully purged?
- Production data: Within 24 hours
- All backups: Within 30 days
Who can delete the account?
Only the account owner can delete the account. Admins and read-only users cannot delete accounts.
What about connected services?
Deleting your GrowPanel account does not automatically revoke access to your billing platforms. To fully disconnect:
- Stripe: Uninstall the GrowPanel app in your Stripe Dashboard under Settings → Installed apps
- Chargebee/Recurly: Delete or revoke the API key you created for GrowPanel
- HubSpot: Disconnect GrowPanel in your HubSpot integrations settings
Your data in those external services is not affected by deleting your GrowPanel account.
